Do I need to download any programs to run Company Reach?
How often is the data updated?
How often is the Company Reach software updated?
Is Company Reach compatible with all printers?
Do you provide technical support?
Can I export company information from Company Reach?
What if I want multiple people to have access to Company Reach?
Can I use Company Reach like a CRM?
What are the system requirements for Company Reach?
What is the difference between Company Reach and traditional directories?
Do you provide contact e-mail addresses in your full profiles?
Is Company Reach available only online?
Is Company Reach only available as a national database?
Is there a return policy for Company Reach?

Do I need to download any programs to run Company Reach?

No. All you need is a username and password and access to the Internet to start using Company Reach.

How often is the data updated?

The Company Reach database is updated on a monthly basis.

How often is the Company Reach software updated?

We are always improving Company Reach. All system upgrades are automatically available to you as soon as they are completed. You will always login to the most current version.

Is Company Reach compatible with all printers?

If you can print pages from your Internet browser, you can print from Company Reach.

Do you provide technical support?

Yes. Call 1-800-888-5900 M-F 8am-6pm and ask for Technical Support.

Can I export company information from Company Reach?

Yes, Company Reach offers you the ability to build direct marketing lists that you can export at any time. You will pay separately for each list you build, with pricing dependent upon the size of the list and the product level you subscribe to. Lists can be downloaded directly into programs such as Excel, Outlook, Access, ACT!, and Goldmine.

What if I want multiple people to have access to Company Reach?

If more than one person will be using Company Reach, you will need to purchase additional seats. We can set up a multi-user account that will allow you to manage the usernames and passwords of anyone whom you would like to have access. Additional licenses are available at a reduced price from the base price of your product.

Can I use Company Reach like a CRM?

Company Reach is an online lookup and information tool, not a CRM.
What are the system requirements for Company Reach?

Minimum hardware requirements:
• 32 MB RAM
• 800 x 600 SVGA display
• Mouse or other compatible pointing device

Software requirements:
• Internet Explorer v. 6.0 or higher or Netscape Navigator v. 7.0 or higher on Windows
• Internet Explorer version 5 or Netscape version 7 or higher on Macintosh

Connectivity:
• Internet connection required (56.6 Kbps or higher)

What is the difference between Company Reach and traditional directories?

Because Company Reach is an online product, it is accessible anytime and anywhere there is an Internet connection. Moreover, Company Reach allows you to locate companies much more quickly and accurately with up to 11 different search fields. The company profiles in Company Reach are also more extensive than those provided in Harris print directories. Additional fields include NAICS codes, web addresses, product categories, Harris industry classifications, and stock ticker symbols.

Do you provide contact e-mail addresses in your full profiles?

We do not compile personal e-mail addresses, but we do compile company web addresses.

Is Company Reach available only online?

Yes. Because Company Reach is constantly updated and because it relies on links among different sources of information -- profiles and industry details -- it is only available online.

Is Company Reach only available as a national database?

Yes. Company Reach is the most affordable national database of company profiles available. However, you can broaden or tighten the scope of Company Reach to cover anything from the entire nation to a single state as needed. By changing the Default Geography within the product, Company Reach can be made to act like a single state directory, a customized regional directory, or a national directory. Replace an entire shelf of books with a single online product.

Is there a return policy for Company Reach?

Annual subscriptions must be cancelled within 30 days of purchase to be eligible for return.